SAP CX

SAP CX (in the past: SAP C/4HANA or SAP Hybris) bundles the entire SAP product portfolio to cover customer-related processes in marketing, sales, and service. In addition to a uniform interface, the various solution components access a uniform database. We show you how to start with SAP CX.

SAP C/4HANA (in the past: SAP Hybris) bundles the entire SAP product portfolio to cover customer-related processes in marketing, sales, and service.

02/16/2024 CRM

SAP Sales and Service Cloud V2: Migrate to the “Intelligent Sales & Service Cloud” now?

We explain new features of the SAP Sales and Service Cloud V2 and present our approach for a successful migration from …

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MDG

SBB and CAMELOT: Award-Winning Transformation with SAP-based Data-Driven Solution

Camelot and Swiss Federal Railways (SBB) have won the SAP INNOVATION AWARD 2023 for establishing a data-driven culture by integrating SAP solutions …

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CRM

Transparent Post-Purchase Customer Service With Sap Service Cloud and ParcelLab

In addition to the ordered product itself, factors such as the completeness of the delivery, the adequacy of the packaging and, …

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CRM

SAP Field Service Management as an E2E Service Enabler

Many challenges arise simultaneously in the field service. The interaction between the service back office and the field service employees must …

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CRM

SAP Dynamic Visit Planning Add-on for SAP CX Sales Cloud

Automate your visit planning with the help of the SAP Dynamic Visit Planning add-on. This blog post shows you the basic …

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CRM

Integration of CleverReach Mailing Tool with SAP Sales Cloud: Send Mailings More Efficiently

Many of our customers for SAP Sales Cloud use external applications for their mailing campaigns. What the business units usually lack …

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CRM

SAP Emarsys: The Next-Generation CX-Driven Account Engagement Platform for B2B

SAP Emarsys is a SAP cloud-based omnichannel Customer Engagement Platform (CEP) and part of the SAP CX (Customer Experience) portfolio. It …

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CRM

SAP Intelligent Sales Add-On for SAP CX Sales Cloud: An overview

The SAP Intelligent Sales add-on from the SAP CX portfolio supports sales staff for better forecasting accuracy, sales increases, and action …

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CRM

Integration of Sendinblue with SAP Sales Cloud

Integrating the Sendinblue e-mail marketing tool with SAP Sales Cloud automates data exchange and simplifies the creation of mailing campaigns.

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CRM

Efficient Maintenance of Customer Data with the Camelot Business Network Plug-in

More and more sales teams are using digital channels to engage with customers, such as the business networks LinkedIn and XING. …

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